We accept payments in CNY, HKD, USD, EUR, and GBP. Our online payment system supports payment via Alipay, PayPal, and all major international debit and credit cards.
Online payments are processed via secured third-party payment gateways. You can check your payment status under My Account. If you have paid successfully but this has not been reflected in your payment status, or if you experience any other issues, please kindly contact our customer service at email@example.com.
DELIVERY CHARGES AND TIME
We offer free delivery SF Express Delivery within Mainland China, Hong Kong, Macau and Taiwan.
International shippings are free on orders over USD$200. For orders less than this amount, we charge a flat rate of USD$20 per order. This is a global courier service which normally takes 2-4 days, but please allow up to 7 days for delivery. You can trace your order by logging into My Account after your order has been dispatched.
Orders are dispatched Monday to Friday. We do not dispatch on weekends and Chinese public holidays. We aim to dispatch orders within 24 hours after payment has been confirmed.
RETURNS AND EXCHANGE POLICY
We offer refund or exchange of apparel that you are not completely happy with, provided you return it in its new, unworn condition (including all tags and packaging) within 7 days of receipt.
Refunds will be credited to your original method of payment within 3 working days upon receipt of the returned goods. Exchanges will be sent out to you within 3 working days.
Accessories (including ties, pocket squares, scarves, bow ties, wallets, cardholders, and bags ) are not eligible for refunds or exchanges.
Please note that you are responsible for the returns postage charge and you are responsible for the security of the returned item(s) until it is received at our offices. We recommend you use a traceable delivery method to ensure secure delivery, as unfortunately we cannot be liable for item(s) lost during returns transit.
We have provided a sizing chart so you can check our sizing against a sizing scale you’re familiar with. If you are unsure of a particular fit, please contact us for fit recommendations to help you make the right size selection.
HOW TO REQUEST A RETURN OR EXCHANGE
1. Complete the Returns Request Form included with your delivery.
2. Email our customer service at firstname.lastname@example.org with your request and quote your order number.
3. Return the goods to the below address:
4/F, 1237 Fuxing Zhong Lu, Xuhui District, Shanghai 20030, China.
4. Due to China’s customs policy, customs duty and tax may be levied on your return goods. Please note that customers will be liable for any customs duty incurred and this will be deducted from the refund amount or from your original method of payment.
5. Once the goods have been received and inspected by our staff, refunds will be remitted to your original method of payment within 3 working days. Exchanges will be sent out to you within 3 working days.
We reserve the right to the interpretation of the return and exchange policy outlined above, and policies may change without prior notice.